GSF-USA
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Frequently Asked Questions
Top 8 Questions- What makes GSF different from other companies?
- How does a customer request additional services or relay a concern for attention?
- What can I expect in my account in the way of equipment?
- Will your employees be in uniform?
- Once a janitorial company is hired, other than the cleaners I do not see any management. Will GSF be the same?
- Does GSF have a large amount of turnover?
- With our current contractor, the employees do not have working equipment, such as vacuums to perform their job adequately. What about GSF?
- What other types of services do you provide?
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 | What makes GSF different from other companies? |
 | Our relationship with our customers. GSF takes pride in building relationships with our customers and their tenants. When you have a relationship with your customer, you do not want to disappoint them or let them down. We take our work serious and we are visible and responsive to our customers. |
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| How does a customer request additional services or relay a concern for attention? |
| Customers can call or e-mail GSF’s Customer Service Deparment regarding a request or concern. The Customer Service Department will enter the request or concern into our computer system and will contact the operational manager in charge of the facility. The operational manager will then address the request or concern during the shift and will relay back to our Customer Service Department that the request or concern has been addressed. |
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| What can I expect in my account in the way of equipment? |
| GSF Safeway purchases new equipment for each account. GSF’s philosophy is that in order for our employees to perform their jobs, they must have the tools. |
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| Will your employees be in uniform? |
| All GSF Safeway employees are required to wear either an apron or t-shirt along with their GSF I.D. badge while on a job site. If an employee does not have their I.D. badge at the job site then they can not work at the site without an ID badge. |
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| Once a janitorial company is hired, other than the cleaners I do not see any management. Will GSF be the same? |
| No. GSF has different levels of management involved in the day-to-day operations. Typically there is either a Lead Person or a Building Supervisor in every building. The Building Supervisor or Lead Person and our cleaners are vital to success of our Company. Over the Lead Person or Building Supervisor GSF has an Area Manager that helps oversee the day to day operations. Branch Managers have daily contact with are Area Managers and both communicate with our customers and their tenants. The General Manager also is involved with our daily operations and communicates with the Branch Managers. The customer also will have contact with the Customer Relations Manager. |
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| Does GSF have a large amount of turnover? |
| No, GSF’s turnover is lower than industry average. In the commercial cleaning industry turnover can be controlled in numerous ways. To say that there will be no turnover is unrealistic. However, GSF helps control turnover by paying above standard pay rates, providing our people with the right tools to perform their job and the recognition that our people make our business successful. People are our business; whether it be the customer, tenant or our employees. Low turnover starts at the top and works it way down. We at GSF have employees, managers and upper management that have grown with the Company and the knowledge/experience base speaks for itself. |
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| With our current contractor, the employees do not have working equipment, such as vacuums to perform their job adequately. What about GSF? |
| GSF invests money in quality equipment so that our people can perform their jobs to the highest quality possible. In order to be a leader GSF recognizes that staying on top of the most efficient and effective equipment can only contribute to providing a quality service. |
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| What other types of services do you provide? |
| GSF can provide just about any type of cleaning services other than high rise window cleaning, including cleaning of water waste treatment areas, deep cleaning of commercial kitchens, manpower for special events including hostesses/host, and major event clean up including trash removal such as the Solheim Cup. With many employees in our base market areas GSF is versatile in assisting our customers for any event or occasion. |
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