Quality
Quality control is on seven different levels at GSF.
- Service Operators
- Building Supervisors
- Area Managers
- Customer Service Department
- Branch Managers
- Customer Relations Manager
- General Manager
Our Service Operators are encouraged and trained to inspect their own work. We try to place the employee on a job site near their home in order to ensure reliability and consistent cleaning. Additionally, we pay our employees higher wages than the industry standards, which allows us to attract and retain higher quality individuals.
Our Building Supervisors are responsible for the nightly inspection of all cleaning procedures. He/she will perform written/verbal inspections to ensure quality standards are being met. The Supervisor will work directly with the cleaners to correct immediately any problems.
Our Area Managers work in the evenings overseeing the accounts they are in charge of. They also perform inspections of their buildings. They go over the inspections with both the on-site Supervisor and the crew, making sure everyone is clearly aware of where improvements are needed. They also make regular contact with the property manager representative and their tenants to insure cleaning satisfaction is met.
The Customer Service Representatives work directly with Operations and report to the General Manager. This department takes all the customer concerns and requests. The Customer Service Representative then forwards the necessary information from the customer or tenant to the Area Manager and the Branch Manager.
Our Branch Managers oversee the entire operations of their branch. The Assistant Branch Manager reports directly to the Branch Manager. Any concerns the customer/tenant may have regarding cleaning, billing, etc. is directed to the Branch Manager if needed.
Our Customer Relations Manager visits accounts to assess the overall quality of the janitorial services and will meet with building contacts to verify that they are also pleased with GSF’s service. The Customer Relations Manager monitors all requests and concerns of our customers and tenants and works with our operational team.
Our General Manager will visit accounts on a periodic basis to assess the overall quality of our program and to meet with the building contact to verify that they are also pleased with the service being provided. Periodic night visits will also be made to ensure overall quality of our work.
